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first_img whatsapp Tags: NULL KCS-content Show Comments ▼ by Taboolaby TaboolaSponsored LinksSponsored LinksPromoted LinksPromoted LinksYou May LikeTotal PastThe Ingenious Reason There Are No Mosquitoes At Disney WorldTotal PastMisterStoryWoman Files For Divorce After Seeing This Photo – Can You See Why?MisterStorySerendipity TimesInside Coco Chanel’s Eerily Abandoned Mansion Frozen In TimeSerendipity TimesBrake For ItThe Most Worthless Cars Ever MadeBrake For ItBetterBe20 Stunning Female AthletesBetterBeDefinitionDesi Arnaz Kept This Hidden Throughout The Filming of ‘I Love Lucy’DefinitionLuxury SUVs | Search AdsThese Cars Are So Loaded It’s Hard to Believe They’re So CheapLuxury SUVs | Search AdsTaonga: The Island FarmThe Most Relaxing Farm Game of 2021. No InstallTaonga: The Island Farmthedelite.comNetflix Cancellations And Renewals: The Full List For 2021thedelite.com Sharecenter_img whatsapp Tuesday 25 January 2011 8:57 pm GLOBAL unemployment will be at the top of the agenda at Davos this year, with one official of the World Economic Forum warning that the biggest danger for 2011 is the possibility of a “jobless recovery”.The warning comes as the International Labour Organisation (ILO), a UN body, announced yesterday that worldwide unemployment has stayed stubbornly high at 205m during 2010. The ILO also forecast that the number will fall by less than one per cent during 2011. The figure means that there are now 27.6m more people without jobs than in 2007 before the crisis hit.Delegates at Davos will discuss the threat of ongoing joblessness this morning at an event entitled: “The West isn’t working”, held by Manpower, an employment consultancy and main sponsor of the WEF.Jeffrey Joerres, chairman and chief executive of Manpower, will blame western educational systems for not being “aligned with the needs of the world of work”.“Industry and educational institutions must work together more constructively and governments need to target funding in the right areas,” he says. “Companies, governments and educators all have a responsibility to get this right.”World leaders are particularly nervous that stubborn unemployment could combine with skyrocketing commodity prices to create conditions ripe for widespread civil unrest. President Barack Obama has come under heavy fire ahead of his first State of the Union address for failing to boost job creation: US unemployment currently stands at 9.4 per cent.Europe is in even worse straits. And the economist Nouriel Roubini, who is due to speak at a CNBC breakfast in Davos this morning, has warned that the UK in particular has a “whiff of stagflation” about it, saying it is “already double dipping while inflation is rising.” Youth unemployment in the UK is already on a par with general unemployment in Spain, with both now at 20 per cent. Davos leaders fear surge in unemployed More From Our Partners Texas governor said he plans to strip the Legislature’s paybusinessinsider.comlast_img read more

first_img5 of the best growth shares to buy for 2021 See all posts by Rupert Hargreaves Image source: Getty Images Rupert Hargreaves has no position in any of the shares mentioned. The Motley Fool UK has no position in any of the shares mentioned. Views expressed on the companies mentioned in this article are those of the writer and therefore may differ from the official recommendations we make in our subscription services such as Share Advisor, Hidden Winners and Pro. Here at The Motley Fool we believe that considering a diverse range of insights makes us better investors. I would like to receive emails from you about product information and offers from The Fool and its business partners. Each of these emails will provide a link to unsubscribe from future emails. More information about how The Fool collects, stores, and handles personal data is available in its Privacy Statement. Renowned stock-picker Mark Rogers and his analyst team at The Motley Fool UK have named 6 shares that they believe UK investors should consider buying NOW.So if you’re looking for more stock ideas to try and best position your portfolio today, then it might be a good day for you. Because we’re offering a full 33% off your first year of membership to our flagship share-tipping service, backed by our ‘no quibbles’ 30-day subscription fee refund guarantee. Our 6 ‘Best Buys Now’ Shares Rupert Hargreaves | Sunday, 28th February, 2021 center_img Enter Your Email Address FREE REPORT: Why this £5 stock could be set to surge Are you on the lookout for UK growth stocks?If so, get this FREE no-strings report now.While it’s available: you’ll discover what we think is a top growth stock for the decade ahead.And the performance of this company really is stunning.In 2019, it returned £150million to shareholders through buybacks and dividends.We believe its financial position is about as solid as anything we’ve seen.Since 2016, annual revenues increased 31%In March 2020, one of its senior directors LOADED UP on 25,000 shares – a position worth £90,259Operating cash flow is up 47%. (Even its operating margins are rising every year!)Quite simply, we believe it’s a fantastic Foolish growth pick.What’s more, it deserves your attention today.So please don’t wait another moment. Simply click below to discover how you can take advantage of this. Get the full details on this £5 stock now – while your report is free. I think the best growth shares to buy for 2021 are those firms that may be able to capitalise on the reopening of the economy. Of course, nothing is ever guaranteed when it comes to the stock market and economic conditions. These companies might be able to outperform, but they may also struggle.There’s no guarantee that just because I think these firms will capitalise on the reopening, they will. Companies will always face hidden risks that may not be clear today but could hold back growth. 5G is here – and shares of this ‘sleeping giant’ could be a great way for you to potentially profit!According to one leading industry firm, the 5G boom could create a global industry worth US$12.3 TRILLION out of thin air…And if you click here we’ll show you something that could be key to unlocking 5G’s full potential…So, keeping that in mind, here are five growth shares I’d buy for 2021. Growth shares I think there are currently some incredible bargains in the financial sector. On that basis, I would buy Secure Trust Bank and OSB for my portfolio in 2021. The pandemic has had a significant impact on the financial sector. However, the effect has been nowhere near as bad as expected. Policymakers’ decision to act quickly and flood the market with money to prevent insolvencies has worked well (so far). As the economy begins to open up again, companies like Secure Trust and OSB should be able to capitalise on the recovery. This could drive impressive earnings growth for the year, potentially turning the firms into sought after growth shares.These businesses face some significant risks as well. If the recovery does not take off, as expected, they could suffer additional losses. That would put pressure on the corporations to reduce lending, holding back growth. Financial companies can also be challenging to analyse, so these may not be the best assets for all investors. Best shares to buy for 2021Other companies that may benefit from the recovery are landscaping group Marshalls and construction materials business Breedon. The government has already laid out plans to spend up to £100bn over the next few years on infrastructure projects. That could translate into high demand for aggregate and instructional materials, which would be good news for Breedon.Simultaneously, Marshalls’ management has said the company’s earnings for 2020 and 2021 would surpass expectations, thanks to the UK’s booming housing market. These companies are optimistic about the future, but the construction industry is highly cyclical. The industry’s fortunes can change from year to year, which makes picking growth shares incredibly difficult. Marshalls and Breedon could outperform over the next 12 months, but they may quickly begin to struggle if the industry turns.  Luxury marketWith many consumers stuck at home for much of the past 12 months, online shopping has boomed. Watches of Switzerland, in particular, has seen a significant increase in the demand for luxury watches. I believe this trend will continue. That’s why I would buy this stock as part of a basket of growth shares. Consumers have been happy to spend throughout lockdown, but I think many have held back and will be more willing to spend when the clouds of uncertainty have lifted. That could help the firm generate big profits in 2021. Still, this is a retailer, and retail in the UK is notoriously difficult. Watches of Switzerland faces many risks, such as cheaper competitors, high rents, high business rates, and rising wages. last_img read more

first_img Please enter your comment! If the elementary school shares the same water as the middle school then why is only the middle school receiving water bottles the next two days? I for one will not want my daughter drinking contaminated water. ALL children should be taken care of as precaution. It is 8:30pm and still no call assuring normal business will resumes tomorrow. Anyone keeping their child home tomorrow need to be given an excused absence. Reply UF/IFAS in Apopka will temporarily house District staff; saves almost $400,000 Gov. DeSantis says new moment-of-silence law in public schools protects religious freedom August 22, 2016 at 8:28 pm 2 COMMENTS Mama Mia TAGSWolf Lake ElementaryWolf Lake Middle School Previous articleNew Horizons project update presented todayNext articleOn This Day: Dolley Madison saves portrait from British Denise Connell RELATED ARTICLESMORE FROM AUTHOR Reply Jasoncenter_img August 22, 2016 at 5:03 pm LEAVE A REPLY Cancel reply A broken water line discovered this morning caused both Wolf Lake Elementary and Middle Schools to be without air conditioning and water today, according to Caroll Grimando, principal at both schools.“Water had to be shut down, but we waited until bottled water arrived on campus,” she said. “We had to bring in portolets and because water is needed to run the air conditioners, we have been without air.”The AC issue also affected the elementary school, because both schools are on the same chillers.  Many of the students were  relocated from the elementary school to portable classrooms that had air conditioning.The elementary school continued to have running water throughout the day.  Automated messages were sent to parents from both schools to alert them to the situation and many parents chose to pick their students up and take them home early, according to Grimando.“Facilities workers and outside contractors have been here all day working to resolve the issue,” she added. “We are expecting full resolution by this evening.  We are expecting to have AC at both schools and running water restored to the middle school by this evening.  We will continue to use bottled water for drinking at the middle school until the water completes safety testing, which is expected Wednesday night.  The school district will be delivering bottled water to WLMS for the next two days.”Grimando says the school will send at least one additional automated message this evening to ensure that information is communicated to parents and they can be assured that the schools will be returning to business as usual tomorrow. Florida gas prices jump 12 cents; most expensive since 2014 Please enter your name here Share on Facebook Tweet on Twitter Well at least the outside looks nice with the palms and the color of the building. Things happen, and break down, but I know it is miserable. You have entered an incorrect email address! Please enter your email address here Save my name, email, and website in this browser for the next time I comment.last_img read more

first_img TAGSBasketballExerciseFlag FootballgolfSoccersportsSummerTennis Previous articleHow to Easily Get Rid of the Clutter from Your GarageNext articleA Dose of Truth: COVID-19 vaccine myths and what you need to know Denise Connell RELATED ARTICLESMORE FROM AUTHOR Please enter your comment! Free webinar for job seekers on best interview answers, hosted by Goodwill June 11 By Allen BrownIt’s always on trend to be in shape, and being active can help you look and feel like your best self. That being said, it’s not always easy to muster the motivation required to be strict and regimented in your workout schedule. Sometimes it seems nearly impossible to get moving, work on improving yourself, and have fun at the same time. Do you want to know the sneaky advice that no one will tell you? Picking up a sport is one of the most enjoyable ways to shake up your routine and have a good time. Making sure to carve out time in the great outdoors can be difficult as well, which is why taking up an outdoor sport is one of the best things you can do for yourself. It doesn’t matter if you have mild weather year-round, or if you live in a climate that treats its few warm months as a sacred affair – here are the 6 outdoor sports you simply must try this year.TennisFirst on the list is a classic favorite and a game that can be played both one on one or in pairs. Not only does it fit the bill for sporty chic, but the game of tennis is also surprisingly cardio and heavy. It also does wonders for hand-eye coordination and balance. Plus, you can find a public (or private) court virtually anywhere. Grab your friends and all of your cutest athleisure, as long as you don’t mind actually sweating in it! BasketballIf you’ve ever wanted an amazing way to improve dexterity and get your heart racing, basketball should be your new go-to game. Though you will need to find an outdoor court or invest in your own net for this one, the options are endless. Impressing your friends with your three-pointer might become one of your favorite pastimes. From just-for-fun shooting practice drills to intense full-court games in teams of 2, 3, or 5, this is a sport you need to pencil in. GolfGolf is a quintessential summer game. Indisputably one of the most relaxed on the list, this game is all about working on your swing, getting some sun, and enjoying some drinks and laughs with friends. Deceptively difficult, to really get great at golf you might want to look at picking up some quality clubs. Some of the top golf drivers on the market will give you the weight and impact you need to hit the green yards ahead of your friends. This will improve your performance and give you a better time playing on the green.SoccerThere is a reason that soccer is one of the world’s most played games. With only the need for a ball and any kind of goal markers, it is a very mobile and easily accessible activity. Plus, soccer teams can be as small or large as you need them to be to accommodate for the skill and number of people playing. You may not be a Beckham-type right off the bat, but with a little practice, [and a pair of shin guards to protect you from the inevitable bruising that comes from the sport], you could find that soccer is right up your alley. Get a little muddy and a lot happy by giving outdoor soccer a try this year.VolleyballHere’s a versatile option! Known for floor, grass, or sand variations volleyball can be played just about anywhere. If you set your mind to learning a new sport, you might just feel a spike in endorphins playing this net-centric game. A nice bonus – volleyball is played in a contained area, so you won’t need a crazy amount of space to enjoy. Plus, once you’ve mastered an overhand serve or a wicked jump spike, you may never want to stop playing.Flag FootballOften written off for being an aggressive contact sport, football gets a bad rap. Thankfully, the invention of flag football has opened up possibilities for playing the sport with less chance of getting injured. This makes it a particularly fun and engaging game to try your hand at. With a little more strategy and familiarization of plays, flag football can be fun for an entire family or friend group. Also, a football game has a definite “special event” feeling that can brighten up the darkest of days. Toss that pigskin! Once you know what options are available to you, it’s easy to get quickly enamored with the concept of outdoor sports. There aren’t many downsides, apart from the occasional rainy day! Enjoying fresh air while getting quality exercise, and perhaps some much appreciated time with friends, is what outdoor sport is all about. With so much choice, it can be overwhelming to narrow down your search and find an activity to tackle first. However, if you focus on the six sports covered above you may be in for your best year yet. Save my name, email, and website in this browser for the next time I comment. You have entered an incorrect email address! Please enter your email address here Share on Facebook Tweet on Twitter LEAVE A REPLY Cancel reply Please enter your name here The Anatomy of Fear Support conservation and fish with NEW Florida specialty license plate last_img read more

first_img The Football Association is investing £1.5 million in the Grow the Game scheme, the funding programme designed to increase participation at the lowest levels of the game.The funding, which will be handled by the Football Foundation, the nation’s largest sports charity, will be used in particular to support grassroots football clubs that wish to create new teams. Applications are now open and are being encouraged in particular from:women and girlsmale teams of under-14s-and-upwardsdisabled teams.Grow the Game supports football’s diversity and is “designed to be inclusive of players from different genders, ethnic backgrounds, faiths, ages, sexual orientations and those with disabilities”. £1,500 per new teamGrow the Game grants of £1,500 are available for each new team that a club creates. Funding can help a club pay for: Advertisement £1.5m for Grow the Game to support grassroots football clubs About Howard Lake Howard Lake is a digital fundraising entrepreneur. Publisher of UK Fundraising, the world’s first web resource for professional fundraisers, since 1994. Trainer and consultant in digital fundraising. Founder of Fundraising Camp and co-founder of GoodJobs.org.uk. Researching massive growth in giving. AddThis Sharing ButtonsShare to TwitterTwitterShare to FacebookFacebookShare to LinkedInLinkedInShare to EmailEmailShare to WhatsAppWhatsAppShare to MessengerMessengerShare to MoreAddThis10 Gareth Southgate: small grants make a huge difference Howard Lake | 2 February 2017 | News England Men’s Senior Manager and Football Foundation Ambassador, Gareth Southgate, said: “It’s relatively small grants like these which make a huge difference to those who play or volunteer in our national game purely for the love of it.“For anyone wanting to create a new grassroots football team or even start up a brand new club, Grow the Game funding is vital. The money can help with the fundamentals of any burgeoning club, like buying new kit or training up coaches.”Grow the Game in 2016Grow the Game is delivered by the Football Foundation, the nation’s largest sports charity. Last year the scheme supported:2,159 new teams.8,787 female footballers.23,332 male footballers.5,715 new coaching qualifications.As well as delivering Grow the Game, the Football Foundation delivers the Premier League & The FA Facilities Fund on behalf of the Premier League, The FA and the Government, through Sport England. Since 2000, the Foundation has supported over 15,000 grassroots projects worth more than £1.4 billion.  209 total views,  1 views today FA coaching coursesFA league affiliation costsreferees’ feesfirst aid kitsfootball kit and equipment.Applications for Grow the Game grants are open from 1 February until Wednesday 29 March 2017.Alex Scott, right-back for Arsenal Ladies and England Women, is supporting the scheme. She said: “As a player, for me and for all of the team, it’s important to us that we inspire and encourage more girls and women to play the game. Funding like this will really help us drive the numbers of players.“It’s great to see that one of the key targets of Grow the Game is to raise participation levels among women and girls. I know the funding will also help boys’ teams and disabled players and really demonstrates what an inclusive game football is.“We’ve got a massive year for the women’s game, particularly with the Euros taking place this summer, and hopefully clubs will make the most of the funding available to set up more female teams to take advantage of the interest.”  210 total views,  2 views today AddThis Sharing ButtonsShare to TwitterTwitterShare to FacebookFacebookShare to LinkedInLinkedInShare to EmailEmailShare to WhatsAppWhatsAppShare to MessengerMessengerShare to MoreAddThis10 Tagged with: England Funding sportlast_img read more

first_img SHARE Previous articleEnergy Groups Praise Senate Farm Bill ActionNext articleSeed Consultants 5/15/2013 Market Update with Gary Wilhelmi Andy Eubank Great Planting Progress in Northwest Indiana Facebook Twitter Home Indiana Agriculture News Great Planting Progress in Northwest Indiana Corn done and beans almost tooIn the Monday USDA planting progress report for Indiana the northern part of the state was leading the charge for getting corn seed in the ground. Forty-four percent of the acres had been planted in the north compared with 21 percent in the central and 19 percent in the south.In a HAT Field Update from northwest Indiana, Mark Kingma confirmed that progress has been good.“Well we’ve been blessed with some very good progress. Our corn is finished and most farmers are either wrapping up or done with corn and planting their beans. We’ve got a couple of days of beans and we will be done.”Not only has progress been good but he started planting almost right on time.“We had a lot of rain early near the river, on our low ground where we have it dyked and we were running pumps to get water off and we actually got a pretty reasonable start. We were probably only 2 or 3 days late from our normal first day of planting, so we felt pretty good with that.”The Jasper County farmer says that was “I believe the 27th. Historically we shoot for the 25th of April and the last couple of years we’ve been the 23rd or 24th, and this year it was the 27th before we got started. We still felt pretty good about that.”Emerging corn in the Kingma fields looks very good right now.“Probably at least a third of our corn crop is emerged already and doing very well.”Early season weeds have not been a problem and the only issue he’s faced is having an adequate spraying window for a field where he needed to kill a well established cover crop.At the same time Kingma winds down soybean planting, just 6 percent of Indiana beans have been planted.The full report:HAT Field Update May 14 2013 By Andy Eubank – May 14, 2013 Facebook Twitter SHARElast_img read more

first_imgtop box 2 Pasadena Fire Crews Back from 7 Day Tour Fighting Lake Fire From STAFF REPORTS Published on Monday, June 29, 2015 | 11:01 am Name (required)  Mail (required) (not be published)  Website  Community News Pasadena’s ‘626 Day’ Aims to Celebrate City, Boost Local Economy HerbeautyThis Trend Looks Kind Of Cool!HerbeautyHerbeautyHerbeautyBohemian Summer: How To Wear The Boho Trend RightHerbeautyHerbeautyHerbeautyShort On Time? 10-Minute Workouts Are Just What You NeedHerbeautyHerbeautyHerbeautyThis Is What Happens To Your Face After DermaplaningHerbeautyHerbeautyHerbeauty8 Yoga Poses To Overcome Stress And AnxietyHerbeautyHerbeautyHerbeautyTiger Woods Is ‘Different Man’ 10 Years After ScandalHerbeautyHerbeauty Pasadena Fire Department’s Water Tender 37 is back in the city after seven days helping fight the Lake Fire in the San Bernardino National Forest.Housed at Station 37 on the east end of Pasadena, WT 37 was deployed to Angeles National Forest Personnel for fire suppression missions. With two Pasadena Fire personnel, the water tender helped put up temporary water dams and supplied these with water from the river; water supply sources were a big challenge from where they were based during the response.Pasadena Fire Dept. spokesperson Lisa Derderian told Pasadena Now that WT 37 was assigned to a division since it was deployed in the area.“We have water tenders like Water Tender 37 at the Pasadena Fire Department to support large incidents, especially in wildfires where you need a large water source that’s not readily available, and where you can self-sustain for extended periods,” Derderian said.WT 37 was on duty at the Lake Fire response from 6 p.m. to 6 a.m during the seven days it was on site.The Lake Fire started in the afternoon of June 17, with the cause still under investigation. It has so far affected 30,716 acres and is now 60 percent contained, according to the multi-agency website InciWeb.Currently, the fire response is supported by 94 engines, two air tankers, 20 helicopters, 66 hand crews, 37 water tenders, seven bulldozers, and 2,253 personnel from various counties.Four firefighters have been injured in the response effort. None of them was from Pasadena. More Cool Stuff Subscribe Top of the News Pasadena Will Allow Vaccinated People to Go Without Masks in Most Settings Starting on Tuesday Make a commentcenter_img Community News First Heatwave Expected Next Week EVENTS & ENTERTAINMENT | FOOD & DRINK | THE ARTS | REAL ESTATE | HOME & GARDEN | WELLNESS | SOCIAL SCENE | GETAWAYS | PARENTS & KIDS 2 recommended0 commentsShareShareTweetSharePin it Business News Get our daily Pasadena newspaper in your email box. Free.Get all the latest Pasadena news, more than 10 fresh stories daily, 7 days a week at 7 a.m. faithfernandez More » ShareTweetShare on Google+Pin on PinterestSend with WhatsApp,Virtual Schools PasadenaHomes Solve Community/Gov/Pub SafetyPASADENA EVENTS & ACTIVITIES CALENDARClick here for Movie Showtimes Your email address will not be published. Required fields are marked * Home of the Week: Unique Pasadena Home Located on Madeline Drive, Pasadenalast_img read more

first_imgHome / Daily Dose / Rising Tides of Economic Hardship COVID-19 is causing more financial hardship for many homeowners than the Great Recession, according to mortgage and servicing experts. The April unemployment rate hit 14.7%, the highest figure since the 1930s, during the depths of the Great Depression. Even after that figure was reported, U.S. Treasury Secretary Steve Mnuchin said in an interview that the figure could get worse before it gets better, and that the actual unemployment rate—factoring in people who have quit looking for work and the underemployed—could be as high as 25%.In addition, more than 3.5 million mortgage borrowers had asked for forbearance as of late April, according to the Mortgage Bankers Association. The volume of borrowers seeking forbearance or other financial assistance far surpasses the demands of the Great Recession. A recent DS News webinar entitled “Forbearance Agreements: Impact and Best Practices,” sponsored by Treliant, explored all aspects of recently implemented forbearance plans from a mortgage servicer perspective, including processes, meeting regulatory requirements without challenges, and preparing for the upcoming modification wave at the end of the period. With that event as a launching-off point, DS News now brings you an expended look at this topic, featuring insights from companies such as Bayview Loan Servicing, BSI Financial Services, Flagstar Bank, RoundPoint Mortgage Servicing, ServiceMac, and more.“Customers are mostly seeking payment relief, which was available from the start with a forbearance plan,” said David Hughes, SVP of Contact Center for RoundPoint Mortgage Servicing Corporation, one of the nation’s largest, fully integrated nonbank mortgage servicing companies. “Many customers would like to see a deferral program where their mortgage term is extended by the number of months they are unable to pay. The GSEs were already in the process of developing a deferral program when the pandemic hit and are now working to fit the needs of those impacted by COVID-19.”However, Hughes added that the program won’t work quite as some customers have sought, as the forborne payments won’t result in an extension of the remaining term, but rather a non-interest-bearing balance due when the loan pays in full.“This could in the future introduce a hardship to customers intending to pay off their mortgage on an amortized schedule,” Hughes added.COMPLIANCE CONCERNSA record number of borrowers are requesting forbearance or modifications on their mortgages, presenting numerous challenges for the mortgage servicing industry when it comes to compliance, operations, and finances.Servicers need to proactively notify and educate borrowers of any compliance or modification options and offers made, as well as any offers accepted, ongoing communications as incidents evolve, and any temporary, subsequent, and final resolutions— record-keeping that can be cumbersome at the best of times. With the surge in volume, it’s even more critical to have automation in place, said Jane Mason, CEO of Clarifire.While physical letters have been essential documentation for years, the sheer volume of communications means that servicers need to be open to other forms of communication, said John Dunnery, Bayview Loan Servicing’s VP of Government Loan Servicing.“The GSEs and HUD have mentioned other means of communication than by phone or letter—that’s a first,” Dunnery said. “They’re trying to push out there the need to contact customers in the way they normally get contacted, which is not through the phone anymore and not with the letter that normally gets trashed even before it’s opened. So, the opportunity for us to develop other ways of communication and how to leverage that communication in order to get out the message to customers is something new and hopefully something that most services have learned since the 2008 crisis—how to leverage that and implement that in their systems.”Even servicers who have been much more conservative with their communication practices have had to shift to “meet consumers with where they are at in 2020,” using electronic communications when necessary, said Courtney Thompson, SVP, Default Mortgage Servicing, for Flagstar Bank. “There are many layers of risk infrastructure that we have to get through to get some of those [electronic] mechanisms approved and to control it appropriately.”So, while technology helps cast a wide net for initial communications, follow-up call campaigns can provide consumers with more specific help, Thompson said.Technology also helps because the jump in volume means that not all callers can get through in a timely manner. The call volumes, along with the rate of call abandonment (the consumer hanging up, often due to long wait times) has increased significantly in the industry during the pandemic, although ServiceMac said they have not experienced these issues impacting their customers.“We increased staffing and have strong vendor support to ensure our service levels remain above the industry standard of 80% or more of the calls answered in 30 seconds or less and our abandonment rate remains below 2%,” said Sharon Zuniga, SVP, Default Operations, ServiceMac. Another compliance concern is agents who go off script on calls or in a text, Zuniga said.Electronic communications can provide customers with some information so that they do not have to wait on the phone or keep calling back. However, regulators are closely monitoring forbearance and related Information provided through websites and IVR recordings, Zuniga cautioned. “It’s important that you monitor your websites to ensure the accuracy of the content as this is a source of risk concern going forward in our industry,” she added.Dunnery said that Bayview helps ensure compliance by recording each call, then searching for specific keywords. The quality assurance team reviews the calls with the COVID-19-related keywords to ensure consistency, which is the hardest part of the messaging.“Agents normally will stick to a story, but that story can vary, depending on the type of call, the type of borrower on the call, and the questions that are coming. Trying to maintain consistency has been difficult,” Dunnery explained. “We use daily feedback from the quality control calls for our team huddles to ensure that the message is consistent.”Even with the shift to digital communications for many customer interactions and the ongoing importance of phone calls, physical letters are still essential elements of documenting changes in customer payment obligations.“We do a significant amount of quality control on the letters that go out to the customer,” Dunnery said. “At last count, we were up to eight letters that could be mailed to the customer on top of all other letters they would get as they rolled delinquent, part of the normal delinquency servicing.”Dunnery admitted that this can occasionally lead to confusion for customers, as some letters are a result of COVID-19 responses and others are more typical delinquency/forbearance letters.“We are documenting each of the changes we are making to policies and procedures that are necessary to implement the responses that we are putting forward so that we create a paper trail for later,” Dunnery said.Based on what happened during the Great Recession, regulators will likely be examining closely any changes to policies and procedures, Dunnery added.“We want to make sure that the paper trail is adequate and maybe over communicated so that there are no issues in the future.”A BOON FOR SUBSERVICINGWhile the pandemic and subsequent job losses are hitting mortgagees, mortgage holders, and servicers hard, it has meant a booming business for subservicers, said Bob Caruso, President and CEO of ServiceMac. He told DS News that business had grown 10% since the pandemic first hit, with some servicers straining to handle the surge in volume brought by current demand.“We want to make sure that customers who are asking for forbearance or for modification don’t have any service-level issues,” Caruso said. So the interactive voice response (IVR) tree is simplified, asking customers to choose from only two options so that they can quickly advance to pandemic- or non-pandemic-related servicing.Self-service can be helpful, but only to a point, according to Caruso, so SeviceMac directs callers to live agents to help make the payment/ resolution decision that is best for them.“We want to make sure that the customer fully understands the different options,” Caruso explained. “We want to make sure that they know what forbearance looks like.”THE STAFFING TWO-STEPHowever, the business boom, combined with the social distancing measures that most companies are following, provides a challenge for companies looking to hire additional staff, Caruso said.He said that ServiceMac uses LinkedIn and other resources to advertise for openings. In the past, applicants would be interviewed in one of the company’s offices, enabling executives to see nonverbal cues as well as verbal responses to questions. It’s not the same with a video interview, Caruso said. “It’s very different hiring people who you have never physically met.”Some industry companies have approached staffing issues by moving to an “all-hands-on-deck” philosophy for managing the onslaught of communications demanded by the COVID-19 pandemic.In addition to the sheer volume of calls, the call handling time for calls has doubled from about six minutes to nearly 13 minutes as consumers—many who had never been in a forbearance situation before—seek information on payment options, Thompson said.“There was a real cathartic exercise that needed to occur with the consumer on the phone,” she explained.Flagstar redeployed members from its Bankruptcy and Disclosure teams who had contact center training, as well as implementing special training to handle forbearance calls.“It was an exciting and challenging group effort to make sure that we gave consumers as much access to us as humanly possible,” Thompson said.KEEPING IN TOUCH“One of the immediate challenges facing our customers is misinformation,” Hughes told DS News. “Some customers obtain an understanding of possible relief options that don’t exist and are understandably upset with the options that do exist.”Hughes added, “At the outset of the crisis, RoundPoint developed and posted on our COVID-19 landing page, an online tool allowing impacted customers to quickly and easily set up a forbearance plan themselves. The online experience is detailed in explaining how the program works, the options that currently exist to address the forborne payments when the plan term ends, and the reality that other programs may become available in the interim. Our customer service associates have been trained to help our customers understand the same information. Both the online and the on-phone experience ends with an assurance that we will touch base with them regularly throughout the forbearance plan to check in on them and to provide any updates we may have.”ServiceMac’s Zuniga recommended using websites to provide information, particularly considering the volume of communication. However, even the best website information can leave the customer confused because there are several different options, and each borrower’s situation is different.“We still feel one of the best ways is to talk with our customer and educate them on what a forbearance is and what it isn’t,” Zuniga said. “There’s a lot of information out there. Our job isn’t to tell the customer what to do, but to listen to the customer about what they are going through, assisting them, helping them with their questions about the forbearance or the CARES Act and then helping them make what is the best decision for them.”ServiceMac also shifted part of its call monitoring team to focus on forbearance-related calls to adjust scripting in order to better aid borrowers.THE ROAD AHEADThe COVID-19 pandemic’s effects on the economy, the American homeowner, and the mortgage servicing industry are likely to be studied and reexamined for several years after the crisis passes.“We’re trying to understand where things will stand post-COVID,” said Allen Price, SVP at BSI Financial Services. “Some borrowers will get their jobs back; others will go back at reduced hours.”Still others will find themselves looking for new jobs, or on extended unemployment. With so many unknowns regarding the pandemic, the economy, and the job market playing out over the next several months, Price said BSI is closely monitoring its portfolio for forbearances, defaults, and delinquencies.Caruso also observed that many financial institutions jettisoned their servicing businesses following the last economic downturn. Will that trend reoccur? Only time will tell.In the meantime, servicers and subservicers need to follow best practices now in compliance, communication, and operations to ensure that they minimize any impact to their businesses until payments and defaults return to more normal levels.Mason speculates that it will take at least a year to stabilize the market. Regulators will carefully review what servicers and subservicers did during the height of the crisis, so it will be critical to have the right documentation for the right deferral plans.Though there are some similarities to the sharp rise in delinquencies during the Great Recession, there are also enough differences that it’s hard to have a handle on how things will look post-pandemic, Price said.Caruso added that, since there are so many unknowns, the GSEs should consider allowing borrowers to have multiple modifications. That would help those who could get jobs back as the economy reopens but could be out of work again if the pandemic gets worse, leading to future shutdowns. June 23, 2020 1,832 Views Demand Propels Home Prices Upward 2 days ago  Print This Post Data Provider Black Knight to Acquire Top of Mind 2 days ago Data Provider Black Knight to Acquire Top of Mind 2 days ago The Week Ahead: Nearing the Forbearance Exit 2 days ago Governmental Measures Target Expanded Access to Affordable Housing 2 days ago The Best Markets For Residential Property Investors 2 days ago Demand Propels Home Prices Upward 2 days ago Phil Britt started covering mortgages and other financial services matters for a suburban Chicago newspaper in the mid-1980s before joining Savings Institutions magazine in 1992. When the publication moved its offices to Washington, D.C., in 1993, he started his own editorial services room and continued to cover mortgages, other financial services subjects, and technology for a variety of websites and publications. Share Save in Daily Dose, Featured, Foreclosure, Journal, Loss Mitigation, Magazine, News, Print Features, Servicingcenter_img cover story COVID-19 mortgage servicing social distancing 2020-06-23 David Wharton Related Articles Subscribe Tagged with: cover story COVID-19 mortgage servicing social distancing Servicers Navigate the Post-Pandemic World 2 days ago About Author: Phil Britt Sign up for DS News Daily The Best Markets For Residential Property Investors 2 days ago Rising Tides of Economic Hardship Governmental Measures Target Expanded Access to Affordable Housing 2 days ago Previous: COVID-19’s Impact on Home Values Next: Foreclosures Down for Fannie Mae, Freddie Mac Servicers Navigate the Post-Pandemic World 2 days agolast_img read more

first_imgRoman Babakin/iStock(BOSTON) — A Connecticut woman filed a lawsuit against Harvard University on Wednesday, claiming it has “shamelessly” profited from images of two 19th-century slaves and ignored requests to turn the images over to the slaves’ descendants.Tamara Lanier, of Norwich, Connecticut, said the images depict her family’s ancestors, two South Carolina slaves identified as Renty and his daughter, Delia, who were forced to pose shirtless and photographed by a Harvard professor to support his theory that Africans and African-Americans were inferior to whites, according to the lawsuit.“For years, Papa Renty’s slave owners profited from his suffering — it’s time for Harvard to stop doing the same thing to our family,” Lanier, who says research proves her to be Renty’s great-great-granddaughter, said in a statement. “Papa Renty was a proud and kind man who, like so many enslaved men, women and children, endured years of unimaginable horrors.” “Harvard’s refusal to honor our family’s history by acknowledging our lineage and its own shameful past is an insult to Papa Renty’s life and memory,” Lanier added.Lanier is seeking an unspecified sum in damages for “wrongful seizure, possession and expropriation,” according to the suit. She is also demanding that the university turn over the photos and acknowledge her lineage.The images were captured by former Harvard professor Louis Agassiz and used “to justify both the ongoing enslavement of black people prior to the Civil War and their segregation afterward,” Lanier’s attorneys said in a statement. “These photographs make it clear that Harvard benefited from slavery then and continues to benefit now,” civil rights attorney Benjamin Crump said in a statement. “We cannot erase the wrongs of the past or the legacies of slavery within higher education, but we can forge a new path of respect, dignity and equality moving forward.”The attorneys said Harvard “celebrated” Agassiz as recently as this year and have never sufficiently repudiated his work. They also accused the Ivy League university of running a “decades-long campaign to sanitize the history of the images” and exploiting them “for prestige and profit,” according to the lawsuit. “To Agassiz, Renty and Delia were nothing more than research specimens,” the suit, filed in Massachusetts state court, says. “The violence of compelling them to participate in a degrading exercise designed to prove their own subhuman status would not have occurred to him, let alone mattered.”Harvard has buildings named after Agassiz, including the Louis Agassiz Museum of Comparative Zoology.When asked to comment on the claims, a Harvard spokesperson said the university “has not yet been served, and with that is in no position to comment on this lawsuit filing.”Copyright © 2019, ABC Radio. All rights reserved.last_img read more

first_imgby the PEW Charitable Trusts/StatelineHave you ever posted a negative review on a site like Yelp or TripAdvisor? It could be risky: Some businesses have inserted “gag clauses” in the fine print of service agreements barring you from doing just that. Some have even threatened legal action against complaining customers or slapped them with financial penalties.That’s why legislatures in two states — California and Maryland — have enacted laws that prohibit such “non-disparagement” clauses in consumer contracts, and several others considered similar measures this year.“To prevent someone from writing a negative review or sue them for doing that is plain wrong,” said Massachusetts Democratic state Rep. John Scibak, who sponsored a measure to prohibit the clauses. “People should be able to provide their feedback without repercussions.”Scibak’s bill died in committee this year, but he plans to refile it in January. He hopes the Massachusetts legislature will soon follow the lead of California, the first state to pass gag clause legislation, known as the “Right to Yelp” law, in 2014.The California law bars companies from using non-disparagement clauses unless consumers knowingly and voluntarily waive their right to complain. Violators face a civil penalty of $2,500 for the first violation, $5,000 for each subsequent one and an additional $10,000 for “willful, intentional, or reckless” violation of the law.This year, Maryland became the second state to approve a ban on consumer non-disparagement clauses. The Maryland law, which Republican Gov. Larry Hogan signed in April, considers gag clauses an unfair and deceptive trade practice under the state’s consumer protection law, and merchants who violate it are subject to civil and criminal penalties. The law also prohibits consumers from publishing proprietary information or trade secrets.Maryland Democratic state Del. Jeffrey Waldstreicher, who sponsored the bill, said he views it as a consumer rights issue. Discouraging consumers from providing truthful reviews that can be shared with others “starts to chip away at our whole system of e-commerce,” he said.Waldstreicher said he was particularly outraged when he learned that a wedding venue had allegedly forced brides and grooms to sign a clause in their contracts saying they could be sued if they or any of their guests wrote negative reviews.“It was so outlandish that not only the client could be sued, but they could be sued for what their guests said,” he said.This year, at least three other states — New Jersey, Oklahoma and South Carolina —considered gag clause bills. None has passed.It’s a new issue, said Pam Greenberg, a researcher at the National Conference of State Legislatures, and “legislators are hearing more and more from constituents about these problems.” More gag clause measures are likely to be introduced in state legislatures in the years to come, she said.A federal measure that would ban consumer gag clauses also is moving through Congress. The U.S. Senate passed the Consumer Review Freedom Act by unanimous consent in December. Last week, a House Energy and Commerce subcommittee adopted a related bill and forwarded it to the full committee.Gag Clause ConflictsNo one knows how many companies insert non-disparagement clauses into consumer contracts or how many customers have been affected by them, according to the Information Technology and Innovation Foundation, a nonprofit technology policy think tank. But the issue has arisen in a number of industries, from retail to hospitality.Several cases involving gag clauses have drawn national attention in recent years. In one instance, an online novelty gift company allegedly demanded $3,500 from a Utah couple who posted a negative review about poor customer service on ripoffreport.com. The couple refused to pay and ran into trouble getting credit after the company reported the unpaid debt.In another case, a Texas pet-sitting company that cared for a couple’s two dogs and a fish sued them for $6,766 after the woman wrote a lengthy, negative review on Yelp.Consumer advocates say most customers aren’t aware of non-disparagement clauses, which often are buried deep within boilerplate language. They’re usually found online when customers click the “accept” button under “terms and conditions.” In written contracts, they’re tucked into the fine print.Paul Levy, an attorney for watchdog group Public Citizen, said large businesses such as banks and telephone companies generally don’t use consumer gag clauses, but small businesses sometimes do. He said his group and other consumer advocates think that’s a bad idea.“These clauses prevent consumers from saying true things about people with whom they’ve done business,” Levy said. “They prevent other consumers from learning the truth about how companies have done business. And they hurt other businesses that operate on the up-and-up and don’t need these clauses to protect themselves.”Right to Yelp laws are actually “pro-small business,” Levy said. “They protect the good businesses against unfair competition by those who want to suppress the truth about themselves.”Levy said businesses have other ways to counter negative online postings. They can — and often do — respond online to dispute comments or apologize for poor service. And Levy noted that laws banning non-disparagement clauses don’t preclude businesses from suing customers for defamation if they believe the comments are false and are damaging their reputation.“There are cases in which false statements can hurt people. Libel law is there to take care of them,” Levy said. “You don’t need a non-disparagement agreement.”But that’s easier said than done for small-business owners, said Karen Harned, executive director of the Small Business Legal Center, part of the National Federation of Independent Business (NFIB), an industry association.Many small businesses can’t afford to hire an attorney and bring a lawsuit against an ax-grinding customer who writes nasty reviews, Harned said. Online sites often allow reviewers to remain anonymous, she said, and a single consumer with a grudge can write numerous negative posts and harm a business’ reputation.But Harned said the NFIB hasn’t taken a formal position on Right to Yelp laws because it also has concerns about freedom of speech.“Small-business owners are very pro-First Amendment,” she said. “We’re not sure gag clauses are the right solution.”Right to YelpOnline review companies have supported legislative efforts to pass Right to Yelp laws. So have groups such as the California Retailers Association and the National Retail Federation, as well as the Internet Association, a trade association that includes Amazon and eBay.Laurent Crenshaw, director of public policy at Yelp, said the whole point of websites such as his is to give consumers the ability to read other customers’ reviews and take them into consideration before making a purchase or using a service.“We are opposed to gag clauses that attempt to silence individuals and prevent them from sharing their honest experience online,” Crenshaw said. “When a business owner inserts a clause into a contract, at the end of the day they’re trying to silence the person.”Crenshaw said he isn’t aware of any organized opposition to legislation that would do away with gag clauses. In the California and Maryland legislative hearings, for example, no one testified against Right to Yelp bills.And support for these types of measures thus far has been bipartisan, both in states that passed them and in Congress.That’s why Maryland’s Waldstreicher said he thinks other state legislatures will follow the lead of his state and California.“This is a law that makes a meaningful difference and is also politically popular. Even states that have divided government may pass it,” he said. In Maryland, which has a majority Democratic legislature, “We did it with the signature of a Republican governor who is considered very pro-business.”NEWERTop State Stories 6/16OLDERSober DormsHave you ever posted a negative review on a site like Yelp or TripAdvisor? It could be risky: Some businesses have inserted “gag clauses” in the fine print of service agreements barring you from doing just that. Some have even threatened legal action against complaining customers or slapped them with financial penalties.That’s why legislatures in two states — California and Maryland — have enacted laws that prohibit such “non-disparagement” clauses in consumer contracts, and several others considered similar measures this year.“To prevent someone from writing a negative review or sue them for doing that is plain wrong,” said Massachusetts Democratic state Rep. John Scibak, who sponsored a measure to prohibit the clauses. “People should be able to provide their feedback without repercussions.”Scibak’s bill died in committee this year, but he plans to refile it in January. He hopes the Massachusetts legislature will soon follow the lead of California, the first state to pass gag clause legislation, known as the “Right to Yelp” law, in 2014.The California law bars companies from using non-disparagement clauses unless consumers knowingly and voluntarily waive their right to complain. Violators face a civil penalty of $2,500 for the first violation, $5,000 for each subsequent one and an additional $10,000 for “willful, intentional, or reckless” violation of the law.This year, Maryland became the second state to approve a ban on consumer non-disparagement clauses. The Maryland law, which Republican Gov. Larry Hogan signed in April, considers gag clauses an unfair and deceptive trade practice under the state’s consumer protection law, and merchants who violate it are subject to civil and criminal penalties. The law also prohibits consumers from publishing proprietary information or trade secrets.Maryland Democratic state Del. Jeffrey Waldstreicher, who sponsored the bill, said he views it as a consumer rights issue. Discouraging consumers from providing truthful reviews that can be shared with others “starts to chip away at our whole system of e-commerce,” he said.Waldstreicher said he was particularly outraged when he learned that a wedding venue had allegedly forced brides and grooms to sign a clause in their contracts saying they could be sued if they or any of their guests wrote negative reviews.“It was so outlandish that not only the client could be sued, but they could be sued for what their guests said,” he said.This year, at least three other states — New Jersey, Oklahoma and South Carolina —considered gag clause bills. None has passed.It’s a new issue, said Pam Greenberg, a researcher at the National Conference of State Legislatures, and “legislators are hearing more and more from constituents about these problems.” More gag clause measures are likely to be introduced in state legislatures in the years to come, she said.A federal measure that would ban consumer gag clauses also is moving through Congress. The U.S. Senate passed the Consumer Review Freedom Act by unanimous consent in December. Last week, a House Energy and Commerce subcommittee adopted a related bill and forwarded it to the full committee.Gag Clause ConflictsNo one knows how many companies insert non-disparagement clauses into consumer contracts or how many customers have been affected by them, according to the Information Technology and Innovation Foundation, a nonprofit technology policy think tank. But the issue has arisen in a number of industries, from retail to hospitality.Several cases involving gag clauses have drawn national attention in recent years. In one instance, an online novelty gift company allegedly demanded $3,500 from a Utah couple who posted a negative review about poor customer service on ripoffreport.com. The couple refused to pay and ran into trouble getting credit after the company reported the unpaid debt.In another case, a Texas pet-sitting company that cared for a couple’s two dogs and a fish sued them for $6,766 after the woman wrote a lengthy, negative review on Yelp.Consumer advocates say most customers aren’t aware of non-disparagement clauses, which often are buried deep within boilerplate language. They’re usually found online when customers click the “accept” button under “terms and conditions.” In written contracts, they’re tucked into the fine print.Paul Levy, an attorney for watchdog group Public Citizen, said large businesses such as banks and telephone companies generally don’t use consumer gag clauses, but small businesses sometimes do. He said his group and other consumer advocates think that’s a bad idea.“These clauses prevent consumers from saying true things about people with whom they’ve done business,” Levy said. “They prevent other consumers from learning the truth about how companies have done business. And they hurt other businesses that operate on the up-and-up and don’t need these clauses to protect themselves.”Right to Yelp laws are actually “pro-small business,” Levy said. “They protect the good businesses against unfair competition by those who want to suppress the truth about themselves.”Levy said businesses have other ways to counter negative online postings. They can — and often do — respond online to dispute comments or apologize for poor service. And Levy noted that laws banning non-disparagement clauses don’t preclude businesses from suing customers for defamation if they believe the comments are false and are damaging their reputation.“There are cases in which false statements can hurt people. Libel law is there to take care of them,” Levy said. “You don’t need a non-disparagement agreement.”But that’s easier said than done for small-business owners, said Karen Harned, executive director of the Small Business Legal Center, part of the National Federation of Independent Business (NFIB), an industry association.Many small businesses can’t afford to hire an attorney and bring a lawsuit against an ax-grinding customer who writes nasty reviews, Harned said. Online sites often allow reviewers to remain anonymous, she said, and a single consumer with a grudge can write numerous negative posts and harm a business’ reputation.But Harned said the NFIB hasn’t taken a formal position on Right to Yelp laws because it also has concerns about freedom of speech.“Small-business owners are very pro-First Amendment,” she said. “We’re not sure gag clauses are the right solution.”Right to YelpOnline review companies have supported legislative efforts to pass Right to Yelp laws. So have groups such as the California Retailers Association and the National Retail Federation, as well as the Internet Association, a trade association that includes Amazon and eBay.Laurent Crenshaw, director of public policy at Yelp, said the whole point of websites such as his is to give consumers the ability to read other customers’ reviews and take them into consideration before making a purchase or using a service.“We are opposed to gag clauses that attempt to silence individuals and prevent them from sharing their honest experience online,” Crenshaw said. “When a business owner inserts a clause into a contract, at the end of the day they’re trying to silence the person.”Crenshaw said he isn’t aware of any organized opposition to legislation that would do away with gag clauses. In the California and Maryland legislative hearings, for example, no one testified against Right to Yelp bills.And support for these types of measures thus far has been bipartisan, both in states that passed them and in Congress.That’s why Maryland’s Waldstreicher said he thinks other state legislatures will follow the lead of his state and California.“This is a law that makes a meaningful difference and is also politically popular. Even states that have divided government may pass it,” he said. In Maryland, which has a majority Democratic legislature, “We did it with the signature of a Republican governor who is considered very pro-business.”NEWERTop State Stories 6/16OLDERSober DormsFacebookTwitterCopy LinkEmailSharelast_img read more